Retours et échanges
Return & Exchange Policy
We want you to love your purchase! If you’re not completely satisfied, we’re here to help.
Returns
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We accept returns within 14 days of delivery.
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Items must be unused, unwashed, and in their original packaging.
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Proof of purchase (order confirmation or receipt) is required.
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Final sale, clearance, and personalized items are non-returnable.
To start a return, please contact us at info@mobilezen.ca. We’ll provide a return authorization and instructions.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error.
Exchanges
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Need a different size or color? We offer free exchanges within 14 days of delivery.
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Contact us at info@mobilezen.ca with your order number and exchange request.
Refunds
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Once your return is received and inspected, we’ll notify you via email.
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Approved returns will be refunded to your original payment method within 5–10 business days.
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Shipping fees (if any) are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We’ll make it right.
Need help?
Email us anytime at info@mobilezen.ca